Have a question about Loudoun County Government?

Loudoun County is launching a new online tool designed to enhance the county’s engagement with the community. “Ask Loudoun County” leverages artificial intelligence and the existing expertise of the county’s professional staff to efficiently respond to the public’s need for information 24 hours a day.

Anyone seeking information from the county government may click on the Ask Loudoun County icon that is located in the lower left corner of loudoun.gov and submit an inquiry, such as “How do I get a marriage license?” The AI capability within the system quickly provides a response, typically linking the requester to additional information on the county’s website. The system also has the capability to quickly and efficiently produce video responses to constituents’ questions from the county’s own subject matter experts.
 
“The implementation of this technology demonstrates our commitment to continually improving Loudoun County government’s engagement with members of the community in our ongoing effort to keep the public informed about county programs and services and the business of the Board of Supervisors,” said Loudoun County Administrator Tim Hemstreet. “Our goal is to be responsive and transparent and to answer questions from residents as quickly as possible.”
 
Ask Loudoun County provides the public with a new option for engaging the county but does not replace existing communication channels with the county. In addition to submitting inquiries through Ask Loudoun County, members of the public may submit inquiries through the Loudoun Express Request (LEX) system, engage with the county through Loudoun’s official social media accounts, and send emails to and call county departments. Email addresses and phone numbers of county departments are available online at loudoun.gov/ContactUs.

Loudoun County residents are encouraged to stay informed by following the county’s social media and by subscribing to email and text message notifications at loudoun.gov/NotifyMe and loudoun.gov/alert.
Residents may subscribe to Board of Supervisors newsletters; sign-up links are available on each Board member’s webpage, which are linked from loudoun.gov/BOS.