Loudoun County to launch free transit on demand service July 7

On Monday, July 7, Loudoun County Transit will launch a new pilot service, Transit On Demand, which operates on an on-demand basis, powered by a smartphone application. This flexible, app-based service will operate in real time, allowing riders to request fare-free rides within a defined 5-to-6-mile service area within the Leesburg zone.

Using a smartphone app called LC Transit On Demand, or by phone, passengers can request rides that offer short wait times and convenient pickup and drop-off locations near their starting point and destination. The Transit On Demand service will be available weekdays, Monday through Friday, 7 a.m. – 7 p.m.

To verify if their trip falls within the pilot service area, riders can check the service area map available at loudoun.gov/TransitOnDemand and in the LC Transit On Demand app. Pickup and drop-off will occur at the closest designated stop to the rider’s requested location. Transit On Demand can pick up riders at more than 100 stop locations within Leesburg. Once a trip is requested, the app will provide 20-minute pickup windows based on the desired arrival or departure time. Riders who book a Transit On Demand trip will receive real-time updates, including a more accurate arrival time and a notification when their vehicle has arrived.

Identifying Transit On Demand Vehicles
The Transit On Demand vehicle is a minivan and is branded with the Loudoun County Transit logo and wrapped in green lettering, identifying it as the Transit On Demand Service. The van offers a comfortable ride with air conditioning and ample space for carrying packages. 

Scheduling a Trip Using the App
Loudoun County Transit On Demand will utilize the app, LC Transit On Demand, managed by RideCo. The app is free to download in both the Google Play and Apple App stores and allows riders to book their trips, receive real-time arrivals and monitor future bookings. Using the app, riders can request a trip as quickly as 20 minutes in advance or up to one day in advance. Riders will also have the ability to schedule a return trip after booking the initial trip.

Scheduling a Trip Using the Phone
Customers who are interested in using Transit On Demand but do not have access to the LC Transit On Demand app can schedule trips over the phone by calling 571-258-3464. Customer service representatives are available Monday through Friday, 7 a.m. – 7 p.m. There is no weekend service for Transit On Demand.

Connecting to Bus Routes
Loudoun County Transit On Demand allows for easy connectivity to other Loudoun County Transit bus services. Riders can schedule trips to connect with Local Bus Routes 55, 56, 57, 70 and 351 at the Loudoun County Government Center. Transit On Demand also connects to the Leesburg Park and Ride Lot for connections to commuter bus service. For local bus route schedules, visit loudoun.gov/BusSchedules.

Paratransit and Accessible Service
Loudoun County Paratransit customers who utilize the LC Transit On Demand app, formally LCT ADA, can continue to book paratransit trips using the app. If traveling within the 5-to-6-mile Leesburg zone, paratransit riders will also be able to utilize Transit On Demand as a service option. Riders can select options for trips that include wheelchairs or other mobility devices, personal care attendants and service animals. For more information about paratransit service, visit loudoun.gov/paratransit.

Transit On Demand Pilot
Transit On Demand is a pilot expansion of Loudoun Transit and Commuter Services transportation options for the public.  Transit On Demand is a one-year pilot project and if successful, Loudoun County Transit will expand use of this service to other parts of the county. Additional information about Transit On Demand may be found at loudoun.gov/TransitOnDemand.

More Transit Information
Loudoun County Transit offers local bus service with connections to the Silver Line, commuter bus, on demand and paratransit bus services, as well as a broad range of rider and commuter services, including information about ridesharing. For more information about the full range of Loudoun County’s transit and commuter services, visit loudoun.gov/transit.